Earlier this week, I was in Union Bank, Ilupeju to do some transactions. In parenthesis, I hate the queues. I hate talking to Bankers simply because they have a way of making me look stupid. Some can be so rude and unprofessional. Can we blame them? “Na condition make crayfish bend. If not that there are no jobs outside, wetin go carry me come wok for this yeye Bank?” This seem to summarize their attitudes at times. With this information at the background, I don’t get angry at them anymore.

 

Earlier this week, I was in Union Bank, Ilupeju to do some transactions. In parenthesis, I hate the queues. I hate talking to Bankers simply because they have a way of making me look stupid. Some can be so rude and unprofessional. Can we blame them? “Na condition make crayfish bend. If not that there are no jobs outside, wetin go carry me come wok for this yeye Bank?” This seem to summarize their attitudes at times. With this information at the background, I don’t get angry at them anymore.

 

When I asked for withdrawal slip, someone replied: “There is no withdrawal slip”. This led to a heated conversation as I was so tire that hot Monday afternoon so the last thing I wanted was a conversation with a Banker. It looks like that afternoon will be a long one.

 

“Where is your ATM card?” the banker said
“I don’t have ATM card” I replied

“Why don’t you have an ATM card?”

“Because I don’t need it”

“Then you can’t withdraw”

“OK then, I will close the account”

“Please see the customer care unit on how you can withdraw. But it is good you have your ATM.”

 

When I got to the customer care unit, I met a guy. I told him my mission. He gave me a form to fill. I knew form is a REQUEST FOR DEBIT CARD so I told him in frank, unmistakable terms that the ATM was the last thing I wanted. Not because it is not good; not because I like the queues in the bank; not because I am not digital or that I hate innovation far from these. I opened this particular account for a reason.

 

After some minutes, this man gave me a WITHDRAWAL SLIP grudgingly. Unperturbed, I filled the form and got to the cashier who asked me the same question. At this point, I could not hold back my anger. I told him how I run my personal bank account is simply my business, not his. Whether I decide to pick up an ATM card or not should be at my convenience, not his. I made him understand I have only one ATM card from another bank and that I cannot keep more than one ATM card.

 

The cashier looked at my withdrawal slip and told me to write my Bank Verification Number (BVN) on the instrument. I told him the account contains all my details including BVN hence he could have simply extracted it. He insisted I go get it else I won’t withdraw my money. At this point, I asked: “Is it by force to use your ATM card?” the cashier looked at me and I left his presence without any further word!
Should Banks force their customers to use their ATM cards? If someone has more than one bank account, must the person have ATM cards for all of them? Why can’t the cards be given to customers at no costs to them? If the only reason the banks are insisting on it is because deduction of money is involved, then I insist this is exploitation!

 

Kindly follow me on Twitter @adgorwell